1. We strive to provide high-quality products and ensure customer satisfaction. If you are not fully satisfied with your purchase, our return and refund policy is designed to facilitate a seamless process.
2. To initiate a refund, please contact our customer service within 30 days of your purchase. Please note that refund requests made after this time period will no longer be eligible.
3. In order to guarantee accurate color matching, we have taken the extra step of providing a swatch of hair. If the color of the received product does not match the swatch provided, we will accept the return, provided the packaging is kept intact.
4. Once the product's packaging seal is broken, it becomes non-refundable. We kindly ask that you keep the product sealed until you have made a final decision.
5. We are unable to offer refunds for products that have been damaged due to mishandling, accidents, or negligence on the customer's part.
6. Refunds will be processed using the original payment method within a reasonable timeframe after we receive the returned product.
7. Shipping and handling charges incurred during the initial purchase are non-refundable, except in cases where the return is due to an error on our part.
8. If a refund is approved, the customer is responsible for the safe and timely return shipping of the product.
We would like to highlight that this refund policy applies to purchases made directly through our official website or authorized retailers. For purchases made elsewhere, please consult the respective seller or retailer for their applicable refund policy.
Should you have any questions or concerns regarding our refund policy, or if you wish to initiate a return, please do not hesitate to contact our dedicated customer service team. We are here to assist you to the best of our abilities.
